Frequently Asked Questions
1. What is your cancellation policy?
- We require at least 48 hours notice for cancellations. Cancellations made less than 48 hours before the event may incur a fee. Please contact us as soon as possible if you need to cancel your booking.
2. Do you require a deposit?
- Yes, we require a deposit to secure your booking. The deposit amount will be applied towards your total balance.
3. How far in advance should I book?
- We recommend booking as early as possible to ensure availability, especially during peak seasons. However, we do our best to accommodate last-minute bookings whenever possible.
4. Are your bounce houses safe?
- Yes, safety is our top priority. Our bounce houses are inspected regularly and meet all safety standards. We also provide safety instructions for proper use.
5. What surfaces can the bounce houses be set up on?
- Our bounce houses can be set up on grass, concrete, or asphalt. We recommend a flat surface for the best experience.
6. Can the bounce houses be set up indoors?
- Yes, our bounce houses can be set up indoors as long as there is enough space and ceiling height. Please ensure that the venue allows bounce houses indoors.
7. Do you provide supervision?
- We do not provide supervision by default, but we will provide instructions for safe use. It is the responsibility of the renter to supervise the bounce house at all times during the event.
8. What happens if the weather is bad on the day of my event?
- In case of inclement weather, we will work with you to reschedule your booking to another available date. Your deposit will be applied towards the rescheduled booking.
9. Do you offer discounts for multiple rentals?
- Yes, we offer discounts for multiple rentals. Please contact us for more information on our pricing and discounts.
10. How do I book a bounce house?
- To book a bounce house, please visit our website and fill out the booking form, or contact us directly. We will get back to you as soon as possible to confirm your booking.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.